Coordinated Human Services Mobility Plan


The FTA Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities Program requires that any activity funded under this program be supported by a coordinated transportation plan that assesses current services and transportation needs of seniors and people with disabilities, identifies strategies to address service gaps, and sets priorities for project implementation. 

Coordinated Human Service Mobility Plan

DRPT’s goal in developing the Coordinated Human Service Mobility (CHSM) Plan is to enhance access to and the efficiency of transportation for people with disabilities, older adults, low-income individuals, and veterans. The 2022 CHSM Plan identifies gaps and challenges related to transportation for these populations. The plan undergoes a comprehensive update every six years, and a data update every three years. The plan was developed with significant public input received through meetings, ride-alongs, surveys, and interviews over a period of several months in 2019, as well as a series of surveys of riders and providers in 2022. The plan presents statewide and regional gaps and strategies to improve human services transportation in Virginia.


How the Plan is Used
Programs funded under the FTA Section 5310 program must align with strategies defined in the CHSM Plan. When applying for Section 5310 funding through DRPT, applicants will demonstrate how their project aligns with the CHSM strategies and actions. This document can also be used to guide other transportation projects across the Commonwealth, and should represent statewide needs, challenges, and goals for the next three years.

2022 Coordinated Human Services Mobility Plan

Coordinated Human Service Mobility Plan – StoryMap Version


Key Updates

As part of the 2022 CHSM Plan update, DRPT created a StoryMap version of the plan which uses ArcGIS to visually interpret and share data in an interactive, map-based format. The six regions of the state identified in the CHSM Plan – Southwest, Alleghany, Western, Northern, Central, and Tidewater – each have unique maps with embedded population and demographic data, as well as the region’s transit systems. The CHSM StoryMap is meant to aid human service providers not only to identify the needs of their region and coordinate services, but also to be able to use demographic data about their service area to justify their region’s needs to other funders.